Talk to us
A person reads every message
Order questions, batch verification, program applications — send it through and you will hear back within one business day, usually much faster.
One business day, and it lands from a person — not an autoresponder. Payment confirmations are handled continuously through the day.
Include the order number from your confirmation email and, if it’s a payment question, which method you paid with — Zelle, Cash App or Venmo.
Every certificate is published right on its product page. If yours is not showing, send the lot number printed on the vial and we will chase it down.
Mention where you would share your link, or the quantities you have in mind, and we will come back with specifics.
Quick answers
Before you write
Where is my tracking number?
It is added to your order automatically the moment the shipping label is created, within one business day of payment confirmation. Check the order in your account or the dispatch email.
I sent payment — what happens now?
A member of the team matches your payment to the order and confirms it, then the order moves to processing. If you marked it sent at checkout, there is nothing else to do.
Can you help me choose a compound?
We can point you at the catalog, the published certificates and the reconstitution calculator — but everything here is research use only, so we do not give usage guidance of any kind.
